I recently had the pleasure of being a member of the audience for a presentation by David Farrell, an acknowledged nursing home administrator (NHA), author, educator, leader and all-around good guy. He shared his experience working as an NHA in downtown Oakland, California, and how he slowly turned an inner city nursing facility from a consistently poor performer to one that staff and families could be proud of calling their own. What’s even more impressive is the sustainability he achieved. Although I hear he visits often, years have passed since David was employed at this facility; yet many of the same staff members are still there, and performance in quality measures remains high. So what was David’s secret?

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Reposted from HealthInsight, QIN-QIO