Patients as Partners: How to Discuss Medications, Increase HCAHPS Scores and Reduce ADEs

Gain a better understanding of how to discuss medications, increase HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Scores and reduce adverse drug events (ADEs) with this one-hour Webinar. This session features guest speakers Greg Horvath, RN, Patient Experience Manager from Cleveland Clinic and Jessika C. Chinn, PharmD, Clinical Pharmacy Manager from Owensboro Health Outpatient Pharmacy sharing insight on how to help patients understand their medications.

During this Webinar you will learn how to:

  • identify how the Ask 3/Teach 3 Initiative is used by frontline staff to engage patients in understanding medications
  • identify how engaging patients in medication discussions improves HCAHPS scores
  • describe two techniques for educating patients about medications and how those techniques can reduce ADEs

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Download: Patients as Partners: How to Discuss Medications PPT (.pdf)

Download: Patients as Partners: How to Discuss Medications Transcript (.docx)