If your hospital is continually trying to improve patient care and engage patients in their own health management, then you probably want to hear what they have to say about you.

Peter Pronovost, MD, PhD, Senior Vice President for Patient Safety and Quality at Baltimore-based Johns Hopkins Medicine worked with Jan Hill, Johns Hopkins’ Patient Relations Director, to research what bothers patients most about their hospital visits.

The top ten complaints were recently published in Becker’s Hospital Review.

“10. Lack of professionalism from hospital staff, especially when they are on break.”

Read the original article to see the others.

Qsource works with hospitals to improve care and patient satisfaction by decreasing healthcare-associated infections. Learn more.